Last updated: [17 September 2026)

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This policy applies to bookings made with Soul Haven of Harrogate Ltd (“Soul Haven”, “we”, “us” or “our”).

Bookings and Payment

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Your place is confirmed only when the required payment or first instalment has been received. Prices and payment terms are displayed when booking. Instalment bookings are also subject to our Instalment Payment Policy.

By completing a booking, you confirm that you have reviewed the service description, selected the correct date and accepted this policy.

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One-to-One Appointments

Please provide at least 48 hours’ notice if you need to cancel or reschedule. With sufficient notice, your payment may be transferred once to another available date.

 

Cancellations made with less than 48 hours’ notice and missed appointments are non-refundable. If you arrive late, the session may still finish at its scheduled time to avoid affecting the next client.

 

Group Sessions, Ceremonies and Workshops

Please provide at least seven days’ notice if you cannot attend. Where possible, we may transfer your booking once to another equivalent session.

 

Cancellations made within seven days of the event are non-refundable unless Soul Haven cancels the event or agrees otherwise. You may request to transfer your place to another person, subject to prior approval and any relevant health or participation requirements.

 

Retreats, Training and Multi-Session Journeys

The cancellation and payment terms shown for the particular retreat, training or programme will apply. Unless stated otherwise, please provide at least 30 days’ notice.

 

Because spaces are limited and costs may be committed in advance, deposits and payments may be retained to cover reasonable losses resulting from a cancellation. Any refund will take account of the notice given, services already supplied, non-recoverable costs and whether the place can be filled.

 

Payment Plans

Choosing an instalment plan is a commitment to pay the full agreed price. Cancelling a card or payment instruction does not automatically cancel the booking or any outstanding balance.

 

Cancellation by Soul Haven

Soul Haven may reschedule or cancel a service due to illness, insufficient attendance, venue issues or circumstances outside our reasonable control. You will be offered a suitable alternative, credit or refund for the service cancelled.

 

Soul Haven is not responsible for personal travel, accommodation or other expenses unless required by law. We recommend using refundable arrangements where appropriate.

 

Health and Participation

You are responsible for deciding whether a service is suitable for you and for providing accurate health information where requested. Please contact Soul Haven before booking if you are pregnant, receiving medical or mental-health treatment, have a relevant health condition or are uncertain about participating.

 

Soul Haven may refuse or discontinue participation where necessary to protect the wellbeing or safety of the client, practitioner or group.

 

Consumer Rights

Fixed-date events and leisure activities may not carry a statutory 14-day cooling-off period. Where a statutory cancellation right does apply, it will be honoured. If you request that a service begins during a cooling-off period, you may be charged for any service already provided.

 

Nothing in this policy affects your statutory consumer rights.

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Contact

To cancel, reschedule or discuss a booking, please contact Soul Haven using the contact details provided on our website. Your request is not confirmed until you receive written acknowledgement from us.